Terms of Service

1. Eligibility and Use of Website

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you are using the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in compliance with all applicable laws and regulations.

2. Account Information

You may be required to provide personal information to place an order or create an account. You agree that all information provided is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Products and Fragrance Disclaimers

All products, including artisanal perfumes, concentrated extrait de parfums, attars, and luxury fragrance oils, are subject to availability. We make every effort to display the colors, packaging, and descriptions of our products accurately; however, variations may occur.

Fragrance Application & Patch Test: Fragrance perception is subjective and may vary based on skin chemistry, environmental factors, and olfactory sensitivity. Fragrances should be used for external application only. We recommend performing a patch test prior to full application. BakhoorBliss is not liable for any adverse reactions resulting from improper usage or known personal sensitivities.

4. Pricing and Payment

All prices are listed in Indian Rupees (INR) and are inclusive of applicable goods and services taxes unless specified otherwise. We reserve the right to modify prices at any time without prior notice.

Payments must be made through approved secured payment gateways. By submitting payment details, you represent and warrant that you are authorized to use the designated payment method.

5. Orders and Acceptance

Receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept, decline, or cancel any order for any reason, including errors in pricing or product descriptions, suspected fraud, or inventory limitations. In the event of a cancellation after payment processing, a full refund will be issued to the original payment method.

6. Shipping and Delivery

Shipping timelines and delivery estimates are detailed in our dedicated Shipping Policy. While we endeavor to dispatch and deliver orders within estimated timeframes, delays caused by logistics providers, adverse weather, or regulatory inspections are beyond our direct control.

7. Returns, Exchanges, and Refunds

Due to personal hygiene and the artisanal nature of fine perfumes, returns or exchanges are governed strictly under our Return Policy. Opened or used fragrance bottles cannot be accepted for return or exchange unless verified as damaged or defective upon arrival.

8. Intellectual Property Rights

All content published on this website, including but not limited to brand names, logos, formulations, product packaging graphics, photographic compositions, text, and software code, is the exclusive intellectual property of BakhoorBliss Perfumes Private Limited and is protected under applicable Indian and international copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or exploit any material from this site without our express written consent.

9. User Conduct and Prohibited Uses

You agree not to use the website:

• For any unlawful purpose or to solicit others to perform or participate in unlawful acts.
• To violate any local, national, or international regulations, laws, or local ordinances.
• To infringe upon or violate our intellectual property rights or the rights of others.
• To transmit worms, viruses, malware, or destructive code that may affect the functionality of the service.
• To harvest or collect personal information of other users without authorization.

10. Third-Party Links

Certain content, products, and services available via our website may include materials from third parties. Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating content accuracy and will not have any liability for third-party materials or websites.

11. User Feedback and Reviews

If you submit product reviews, suggestions, creative concepts, or feedback, you grant BakhoorBliss an unrestricted, perpetual, royalty-free license to edit, publish, distribute, and utilize your feedback across our marketing channels without obligation of compensation or confidentiality.

12. Personal Information & Privacy

Your submission of personal information through the storefront is governed by our Privacy Policy, which outlines our strict protocols for encrypted data storage, customer privacy, and non-disclosure to unauthorized parties.

13. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, transit times, or availability. We reserve the right to correct any errors and to cancel orders if any information on the site is inaccurate at any time without prior notice.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered to you are provided “as is” and “as available” for your personal use.

In no case shall BakhoorBliss, our directors, officers, employees, affiliates, or suppliers be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, or consequential damages arising from your use of any product or service procured from our site.

15. Indemnification

You agree to indemnify, defend, and hold harmless BakhoorBliss and our parent, subsidiaries, affiliates, partners, officers, agents, contractors, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service.

16. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

17. Governing Law and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Ambala, Haryana, India.

For financial fraud reporting or unauthorized cyber incident reporting, patrons may also refer to the national cybercrime portal or call the cybercrime helpline at 1930.